Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners

BSBMGT521 Mapping and Delivery Guide
Plan, implement and review a quality assurance program

Version 1.0
Issue Date: April 2024


Qualification -
Unit of Competency BSBMGT521 - Plan, implement and review a quality assurance program
Description
Employability Skills
Learning Outcomes and Application This unit describes the skills and knowledge required to plan, implement and review a quality assurance program for an organisation's products, processes or services. It covers determining the organisation's quality assurance objectives and defining product quality standards based on the needs of the customer.It applies to individuals in any sector or type of organisation who take an active role in managing people, procedures or processes to achieve an organisation’s quality objectives. At this level, work will normally be carried out using complex and diverse methods and procedures which require the exercise of considerable discretion and judgement, using a range of problem-solving and decision-making strategies.No licensing, legislative or certification requirements apply to this unit at the time of publication.
Duration and Setting X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting.
Prerequisites/co-requisites
Competency Field
Development and validation strategy and guide for assessors and learners Student Learning Resources Handouts
Activities 		Slides
PPT 		Assessment 1 Assessment 2 Assessment 3 Assessment 4
Elements of Competency Performance Criteria              
Element: Determine quality assurance objectives for the enterprise
  • Assess the future market requirements for quality assured products
  • Determine premiums for quality assurance
  • Assess strategic benefits of quality assurance
       
Element: Plan the quality assurance program and develop implementation strategies
  • Analyse information about customer needs to define product quality standards
  • Audit current status of products and operations
  • Evaluate and cost industry quality assurance options
  • Document required processes and practices in the quality assurance program manual
  • Prepare an implementation plan
       
Element: Implement the quality assurance program
  • Document instructions to meet task and process requirements
  • Establish and implement contractor and staff training
  • 3.3 Take account of people's social, cultural and ethnic backgrounds in communications
  • Introduce changes to processes and practices to support quality assurance
  • Establish processes to monitor and verify product quality
  • Introduce systems to record information and data on quality
  • Validate instructions under operating conditions
  • Analyse and resolve issues and problems
       
Element: Review the quality assurance program
  • Establish reporting formats
  • Implement mechanisms for gaining feedback
  • Prepare for quality assurance audits
       


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Determine quality assurance objectives for the enterprise

1.1 Assess the future market requirements for quality assured products

1.2 Determine premiums for quality assurance

1.3 Assess strategic benefits of quality assurance

2. Plan the quality assurance program and develop implementation strategies

2.1 Analyse information about customer needs to define product quality standards

2.2 Audit current status of products and operations

2.3 Evaluate and cost industry quality assurance options

2.4 Document required processes and practices in the quality assurance program manual

2.5 Prepare an implementation plan

3. Implement the quality assurance program

3.1 Document instructions to meet task and process requirements

3.2 Establish and implement contractor and staff training

3.3 Take account of people's social, cultural and ethnic backgrounds in communications

3.4 Introduce changes to processes and practices to support quality assurance

3.5 Establish processes to monitor and verify product quality

3.6 Introduce systems to record information and data on quality

3.7 Validate instructions under operating conditions

3.8 Analyse and resolve issues and problems

4. Review the quality assurance program

4.1 Establish reporting formats

4.2 Implement mechanisms for gaining feedback

4.3 Prepare for quality assurance audits

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Determine quality assurance objectives for the enterprise

1.1 Assess the future market requirements for quality assured products

1.2 Determine premiums for quality assurance

1.3 Assess strategic benefits of quality assurance

2. Plan the quality assurance program and develop implementation strategies

2.1 Analyse information about customer needs to define product quality standards

2.2 Audit current status of products and operations

2.3 Evaluate and cost industry quality assurance options

2.4 Document required processes and practices in the quality assurance program manual

2.5 Prepare an implementation plan

3. Implement the quality assurance program

3.1 Document instructions to meet task and process requirements

3.2 Establish and implement contractor and staff training

3.3 Take account of people's social, cultural and ethnic backgrounds in communications

3.4 Introduce changes to processes and practices to support quality assurance

3.5 Establish processes to monitor and verify product quality

3.6 Introduce systems to record information and data on quality

3.7 Validate instructions under operating conditions

3.8 Analyse and resolve issues and problems

4. Review the quality assurance program

4.1 Establish reporting formats

4.2 Implement mechanisms for gaining feedback

4.3 Prepare for quality assurance audits

This section specifies different work environments and conditions that may affect performance. Essential operating conditions that may be present (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) are included.

A quality assurance program can focus on any combination of the organisation's:

products

services

processes.

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Assess the future market requirements for quality assured products 
Determine premiums for quality assurance 
Assess strategic benefits of quality assurance 
Analyse information about customer needs to define product quality standards 
Audit current status of products and operations 
Evaluate and cost industry quality assurance options 
Document required processes and practices in the quality assurance program manual 
Prepare an implementation plan 
Document instructions to meet task and process requirements 
Establish and implement contractor and staff training 
3.3 Take account of people's social, cultural and ethnic backgrounds in communications 
Introduce changes to processes and practices to support quality assurance 
Establish processes to monitor and verify product quality 
Introduce systems to record information and data on quality 
Validate instructions under operating conditions 
Analyse and resolve issues and problems 
Establish reporting formats 
Implement mechanisms for gaining feedback 
Prepare for quality assurance audits 

Forms

Assessment Cover Sheet

BSBMGT521 - Plan, implement and review a quality assurance program
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

BSBMGT521 - Plan, implement and review a quality assurance program

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

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